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The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business and plays a key role in ensuring customer satisfaction. The Service Advisor is the dealership's first-line customer relations and service sales representative.
Greet each customer in a prompt, courteous manner 100% of the time and never differentiate between customer that is paying for service and warranty service
Acknowledge customers who are waiting in line and let them know that they will be helped soon
Schedule appointments using dealership-approved forms
Communicate with service customers to determine the nature of the mechanical problem
Listen to and help interpret customer's statements accurately
Secure agreement from customers before repairs begin; cover cost estimate; and approximate time when vehicle's work will be completed
Obtain customer and vehicle data. Secure method of payment
Test drive the vehicle with the customer if there is any question as to the nature of the problem
Inspect all vehicles for bodywork, notify the customer that the work is needed
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufactures' specifications, using maintenance menus
Ensure that all Repair Orders are accounted for
High-line automotive experience preferred
Proven track record of excellent sales and CSI
Excellent communication skills
Must have valid driver's license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive customer vehicles
Must be a team player with impeccable honesty and integrity
Maintain a high level of professional personal appearance and conduct