We are looking for an enthusiastic Telemarketer to acquire new accounts from dynamic courier companies both by cold calling and by following-up via email. You will be responsible for influencing existing customers/couriers to use our system or services. You will also be responsible for influencing potential customers to create new account on our system.
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A successful telemarketer must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.
The goal is to promote business growth by increasing our courier affiliate count.
•Cold call courier companies using a given phone directory to influence or solicit companies to get a membership
•Answer incoming calls from prospective companies
•Use scripts to provide information about product’s features, services. and present their benefits
•Ask pertinent questions to understand the customer’s requirements
•Persuade the customer to get a membership by demonstrating how the system meets their needs
•Record the customer’s personal information accurately in a computer system
•Proven experience as telemarketer or similar sales/customer service role
•Proven track record of successfully meeting sales quotas preferably over the phone
•Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
•Excellent communication and presentation skills
•Proficient in English
•Skilled in negotiation and dealing with complaints
•Persistent and results-oriented
•Patient and able to handle customer rejection
•High school diploma; BSc/Ba is a plus