Customer Service Representative

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This is more than just a job, it's an opportunity to start a career in the insurance industry, a field known for its stability and growth potential. You'll play a key role in creating a positive experience for our clients while supporting our mission to deliver exceptional service. Help us support our Aviation & Aerospace clients! 

Responsible for Acquiring and Renewing Aircraft Insurance Customers by quoting, selling, writing, and serving non-owned personal aircraft insurance for pilots in a fast paced, high volume insurance brokerage. This position requires independent judgement and discretion. Primary focus is meeting and exceeding business goals for the agency, in accordance with agency policies and procedures.

• Must interact with underwriters at the insurance company by phone and email to obtain insurance quotes and issue renewal policies.
• Outbound efforts include contacting customers to gather additional information, responding to internet requests for quotes, and following up on quoted customers.
• Explain insurance coverages and offer insurance advice to prospective and existing customers.
• Maintains records according to Agency standards, ensures that procedures are properly followed and that information ins properly documented and readily accessible.
• Assists in the development of strong personal relationships with insurance carrier personnel.
• Responsible for meeting individual and team monthly sales and quality goals while working in a team environment.
• Dedicates time to personal professional and job competency development.
• Completes continuing education requirements to maintain required Property/Casualty insurance license. (We'll help you obtain this license if you don't have already)

This position is hybrid after 6 month training period. 

Required: High School diploma/equivalent plus 1 year directly applicable experience. Proficiency in Microsoft Office and basic math skills. 

Preferred: Associate's degree, professional certification, or equivalent training and experience preferred. Previous experience managing client relationships.

Behaviors: Exceptional organizational skills, Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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